Returns & Exchanges
At Ludovic Moissanite, we stand behind the brilliance of our jewelry and offer a 30-day return policy to ensure your complete satisfaction. If your piece isn't perfectly suited to you, we provide a seamless process for returns or exchanges on all unworn items in their original packaging.
Initiate Your Request
Contact our concierge team or visit our online portal with your order number to request a Return Merchandise Authorization (RMA).
Secure Your Package
Place your jewelry, original certification, and luxury packaging inside a secure shipping box to ensure safe transit back to our studio.
Ship with Care
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our gemologists verify the item's condition, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing